Relating the user’s actions and emotions to the actions of the frontstage and backstage staff
This was a very interesting tool to analyze how one journey is perceived differently from different actors. It made us realize that we had to do in-depth interviews with all of the different actors to find if they had the same version of the journey, and if there were any gaps.
Our role as designers is try to fill those gaps and satisfy the needs from the different types of users.
We imagined that all the process that led to the forensic medical examination had an increasing tension, with
the peak when asked to seat in the gynecological chair. Then your fear, gradually decreased.
Visualizing our insights at the Sexual Assault Center (SAC)
We wanted to understand the different services offered in the Sexual Assault Center as system of coordination of roles, processes and journeys. That is why we started mapping out the physical space in relation to the actions that took place -both frontstage and backstage-.
What happends backstage? (After the interrogation.)
The police puts the video in their systems calling it Basis Løsning [BL]. They will make a summary of the interrogation and then they will record everything in a CD. Everything is documented electronically in the BL system of the police. This material is given to the victim, the lawyer of the victim and the police lawyer.
The police collects and systemizes all the different evidence: Forensic exams from SAC Their own interrogation Evidence from the crime scene Initial interrogation with the social worker Lab results Telecommunications data – trace the phone, have you actually been in that area. Trace SMS conversations, trace numbers. Transcripts of the interrogation Forensic evidence from the crime scene [if there’s a crime scene] The medical forensic examination at the hospital.
The forensic evidence is sent to the Norwegian Institute of Public Health Then the Norwegian Institute of Public Health sends the forensic evidence back to the Police where the correctional technicians check it. Then the Forensic evidence is sent to the Division of Violence and Sexual Crime Unit.
This division assembles a case with the forensic evidence that is gathered. This assembled case is sent to the lawyer of the victim, the defendant of the offender and the police lawyer. The police lawyer can decide to proceed with the case or drop it.
The police lawyer sends the case to the attorney [OST – Oslo District Attorney’s Office] and then the attorney could either continue prosecuting the case, or propose dropping charges [stop the case].
The case report goes back the police lawyer and then the police lawyer can continue the case and send it to the case attorney. If the case attorney decides that the case is worth prosecuting based on substantial evidence, the case will be sent to the District Court [Tingrett].
The District Court will make an Appeal with the case. In
the Appeal, the final verdict is announced. After the final verdict, there are two options: The first option is that the offender gets convicted and gets a sentence. The other option is that the offender is set free and then the victim and the victim’s lawyer can write a complaint.
Then the case can go to the Court of Appeal [Lagmannsrett]. It can stop here, or go further to the Supreme Court [Høyesterett] where they can get a final verdict. It is important to state, that in the Court of Appeal and in the Supreme Court, the juries can request new interrogations and the case has to go back in time. Also that the expenses of the lawyer are free for the victim. The victims can also get 3 hours of free advices from the lawyers to determine if they want to prosecute the case legally or not.